Aria watches your whole IT environment while you sleep, catches trouble before it becomes an outage, and only pulls the trigger once you say go. Not a chatbot bolted onto a help desk — a real teammate built for enterprise ITSM and ERP, and it never clocks out.
No manual triggers. No scheduled report someone forgets to run. Just one loop, running non-stop, doing the watching so your team doesn't have to.
Every ticket, every SLA clock, every certificate, every change window, every webhook — Aria's eyes are on all of it, all the time. No cron job you have to babysit yourself.
The second something looks off, Aria pulls in your knowledge base, past tickets, and org context to figure out exactly what's going on — and exactly what to do about it.
Aria never just does things. Every ticket it wants to create, every escalation, every assignment — it all lands in your Agent Console first. You're always the one who says go.
From catching a cert about to expire to spotting a major incident before your phone rings — all running quietly in the background, no setup required.
No black box, no mystery. Every thought Aria has, every tool it reaches for, every approval it gets — it's all right there for your team to see.
Every architectural decision we made favors your team's control over raw automation speed. That's on purpose.
Every write action — ticket creation, assignment, escalation — requires explicit human approval. Agent Aria proposes. Your team decides. Always.
Every agent run is logged — trigger, reasoning steps, tools called, outputs, approver identity, timestamps. Your compliance team will love it before you ask.
Your ITSM data lives in your own Supabase instance. Agent Aria only sends contextual request data to the AI provider — never bulk exports, never persistent storage outside your control.
When your team rejects an Agent Aria action with a note, that note is read by the agent on the next attempt. Corrections teach the system. It improves over time.
Aria adapts language and depth to the user's role — plain English for end users, t-codes and config paths for consultants. One system, every audience.
Aria builds a cross-session memory per user. When they return, Aria already knows their patterns, recurring issues, and preferred resolution paths.
ITIL is the practice framework most enterprise IT teams already measure themselves against. Aria doesn't work around it — these nine practices are real, running modules in the product, not a marketing slide.
Every asset runs through a 27-state lifecycle with custody, verification, and an append-only audit trail — tracked from purchase to disposal, not lost in a spreadsheet.
P1 through P5 priority, major-incident command with a comms cadence, post-incident reviews — a real incident lifecycle, not a flat "open/closed" ticket.
Resolve an incident and Aria drafts the knowledge article from it, queued for review. The next person with the same problem gets an answer, not another ticket.
Every alert gets fingerprinted, deduplicated, and correlated before it's ever allowed to become an incident. Noise gets suppressed, not escalated.
Every Known Error carries a real root cause and a published workaround, and links back to every incident it caused. That link is the whole point — stop treating the symptom.
Every catalog entry has its own audience rules, revision history, and review cadence — a real service catalogue, not a static list of links.
Every configuration item is versioned, related to the others it depends on, and verified on a schedule — a living record, not a spreadsheet nobody updates.
SLAs, SLRs, OLAs, and underpinning contracts are governed records with a real review cadence and approval lifecycle — not a percentage pulled from a spreadsheet once a quarter.
Requests run through a real catalog with defined fulfilment tasks and entitlement rules — not a blank text box that turns into a mystery ticket.
Stop firefighting. Let Aria catch the sparks before they're fires — so your team gets to do the work only humans can do.